ORDERING INFORMATION

The shopping cart window can be closed and then when you select “view cart” or add a product to the cart again, it remembers what you have previously chosen. You may still add items to your cart or delete them before you decide if you want to purchase them.

If you wish, you may use this site as a catalog by browsing through our products and calling us over the phone to place your order.

FREQUENTLY ASKED QUESTIONS

What are my Shipping Options?
Your order will be shipped Best Way, unless otherwise specified. The shipping rate is $7.00. To increase the speed of your order delivery, you can specifically request your order be shipped via UPS (Continental United States only). If you would like Priority mail, UPS Next or Second day air, or are shipping outside the Continental United States, your shipping rate will be calculated based on the weight of your package. Please Specify any of these options in the Notes area during checkout.

How long will my order take before I receive it?
We ship all orders the same day they are received. We utilize both the U.S. Post Office and UPS for delivery of packages. For Standard shipping, we allow up to 1 week for the eastern parts of the United States, and up to 2 weeks for the rest of the Continental U.S. If you would like faster service, we offer UPS shipment for a flat rate of $7.00 (Continental U.S. only), and Priority and UPS next and second day air service are also available, with the cost based on the weight of your package. Please specify choice during checkout.

I submitted my order, and after looking at the receipt, realized I made a mistake. What do I do?
Please contact us either via e-mail at info@dndcreations.net or give us a call, 1-504-443-4386. We will correct the problem as quickly and effectively as possible.

I received part of my order, but am still missing some items, what should I do?
If you are missing some items, please look take a careful look at the picking list enclosed with your order. Some orders are split between two boxes to facilitate handling. Please allow a couple of days for the other box to be delivered as they often get separated during the mail delivery process. If an item is indicated as backordered, we will forward that item on to you as soon as it arrives to our facilities. If an item is indicated as sold out, Please re-order, we are unable to put the item on backorder, but you can check back with us in a couple weeks to see if that item will be arriving. If you are missing any items from your package, please give us a call.

Do you Guarantee Customer Satisfaction?
Yes, we guarantee complete satisfaction. If you are not satisfied, please return the item with your original order sheet and specify if you would like a replacement, credit, or refund.

TECHNICAL INFORMATION

SECURITY:
We have designed this web site and our computing systems to ensure a high level of security. Your purchasing of D&D products is done easily and safely online through this Secure Encrypted E-Commerce Site. We utilize a technology leader in secure merchant transactions. Also, you can be assured that we will not sell or share your personal information with any commercial marketing interests outside of D&D Creations.

PURCHASING:
To check out and activate your purchase, click the "CHECKOUT" Button on the Shopping Cart page. At the point of input of your credit card information, you will be hosted by our SECURE SSL e-commerce page. Your sensitive information will remain secure and is only transmitted in the encrypted state. It is this final step which will complete an actual purchase for the products to be charged and then shipped to you.

NOTE: If you click an “Add to Cart” button and do not see a transaction web page, you may need to “Allow Pop-ups from this Site”. This command option will have appeared near the top of your browser program.


BROWSER INFORMATION:
IF YOU ARE UNABLE TO PROPERLY VIEW THIS SITE OR COMPLETE A TRANSACTION, YOU MAY NEED TO UPDATE YOUR BROWSER. MICROSOFT INTERNET EXPLORER CAN BE UPDATED AT: HTTP://WWW.WINDOWSUPDATE.MICROSOFT.COM - NETSCAPE NAVIGATOR UPDATED AT: HTTP://CHANNELS.NETSCAPE.COM/NS/BROWSERS/DEFAULT.JSP - AMERICA ONLINE KEYWORD IS “UPGRADE”. IN ALL CASES, YOUR SECURITY SETTINGS SHOULD ENABLE YOUR BROWSER TO USE JAVA - (DEFAULT SETTINGS ARE OK).